B2B Sales Representative

Employment Type: Full-Time employment opportunity
Company Size: 11-50 employees
Industry: Computers and Electronics
Specialties: Wholesale Distributors of Cell Phones, Spare Parts, and Accessories
Location: Mississauga, Ontario
Status: Urgent Hiring

The B2B Sales Associate will act as a key account manager for their clients and ensure that client’s needs are understood and satisfied. This includes sales, payment confirmations, handling client complaints, and improving the overall customer experience.

Responsibilities

• Responsible for maintaining and growing existing key B2B accounts.
• Maintain and create new online product listings across different e-commerce channels
• Increase B2B customer portfolio through cold calls and creative marketing means.
• Growing revenue from existing and new accounts, winbacks, through upsell/cross-sell.
• Act as the main point of contact for walk-in and E-Commerce customers.
• Through constant learning, stay current about relevant trends and technical and marketing innovations in the industry.
• Work with the Inventory team to ensure order accuracy and timely processing and delivery.
• Analyze customer data to identify preferences and trends.
• Responsible for analyzing order placement, pricing, and quantities for itemized products.
• Deliver exceptional customer service and work closely with the sales team.
• Coordinate with the marketing team for weekly promotions and campaign artwork to be sent to B2B customer groups.
• Assist in the receiving, storage, and security of inventory as and when required.
• Generate new leads and develop relationships with potential customers.
• Achieving sales targets and identifying new business opportunities.
• Develops relationships and trust with all buying team members by listening to their concerns and addressing their needs promptly.
• Responds to customer concerns in a timely fashion, including follow-up with additional data and proposed solutions.
• Develop a strategy to improve any areas that are not meeting account/customer needs and address these with Sales

Qualifications

• Education/Experience: 1-3 years of B2B Sales experience or equivalent experience required.
• Telecom-related sales experience is a definite asset.
• Communication Skills: Strong interpersonal and communication skills.
• Demonstrated analytical, negotiating, networking, persistence, active listening, and problem-solving skills with attention to detail.
• Fluency in English, Urdu/Hindi, and Punjabi.
• Mathematical Skills: Basic math functions, ability to calculate percentages and ratios. Must be able to make changes in Canadian monetary units.
• Knowledge of Google Suite (Docs/Sheets), MS Office, and Digital platforms.
• Ability to multi-task, and be flexible to the needs of the business.
• Ability to work as part of a team and take initiative independent of direct supervision.
• This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. It may occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Other Skills: Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.