We would love to hear from you. Drop us a line and we get back to your at the earliest. OR call us at our Toll Free number. If your are in the GTA, you should definitely visit us!

What sales tax do you charge?

We charge 13% HST for customers located in Ontario and aspply the tax rate of the province being shipped to. e.g. Products shipped to Alberta are charged a sales tax rate of 5% GST.

Do you offer payment terms?

Our business is strictly on pay and buy terms.

What payment methods do you accept?

We accept a variety of payment methods for orders placed on our website:

  • Cash
  • Credit Cards (Visa/Mastercard)
  • Wire transfers
  • e-Transfer (Interac)

You can also pay via cash if you are visiting our warehouse.”

What is your return policy?

We offer 30 days return policy on specified products after adjusting for a 15% processing and restocking fee.

How long does it take to process Returned Merchandise (RMA)?

Under normal circumstance it takes between 3 to 5 days after we receive the product to check, verify the casue of damage and attribute cause whether it is a manufacturing defect or some other factors. Please fill out the RMA formn at (www…………) to get details, track the return and process them in a timely manner:

Where are you located and what are your business hours?

We are located at……. Please feel free to visit our store during business hours from 0900 to 6:00 pm Monday to Friday.

Do you offer Volume discounts?

Yes. In addition to the volume based pricing alreay listed we will also consider competitiove pricing for higher volumes. Please call at 1-8555 – 268-123

Do you test Openbox and refurbished cell phone’s before shipping them?

All our open box and refurbished / pre owned phones undergo a rigorous 40 inspection points test to determine grade and quality.

Which courier services are commonly used ?

We use UPS, Purolator and Canada Post, depending on your location and shipping method selected, to provide all our customes the best value and most economical shipping costs.

How long will it take for my items to arrive?

It depends on location of the destination from our shipping hub in warehouse in Mississauga, Canada, the shipping company, the shipment method and shipment priority. All orders received before 2 pm are shipped out the same day. We offer Standard (3-4 Business Days) and Next Day (1 Business Day) shipping.

Do I have to pay for return shipping if I want to exchange a product?


Is shipping charged on back orders?


Can individuals buy from CellnTell?

We are wholesalers and only sell to bonafide retailers / resellers, sub wholesalers, national retail distribution chaines and bulk buying corporate customers.

Are there minimum order / purchase quantities requirement’s?

No we do not. We want to ensure that you purchase the quantities you need, sell them as fast as you can and replensih your orders.

How do I register my business account with Cellntell?

Its very simple. Please fill out our customer registration form on our website at www.cellntell.com and we will respond within the same or maximum next day

Do I need to be a registered business to signup with you?

Yes please do sign up as our wholesale business terms especially preferential pricing are only available to bonafide retailers.

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Don’t waste anymore time! Call us at 1-8555-268-123 and get the best sourcing of the widest range of mobile phones and accessories at the best prices anywhere in Canada. We’ve been in this business for over 20 years and we know what you and your customers want. Come talk to us!

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